This Refund Policy explains when TokenLooT, the operator of TokenLooT, issues refunds for purchases made at https://tokenloot.shop or through our Telegram bot. It forms part of our Terms of Service. We want every order to work, and where it does not we aim to put it right quickly — usually the same day.
1. The nature of digital goods
Everything we sell is delivered digitally and instantly: licence keys, redemption codes, activation links, account credentials, files and top-ups on third-party platforms. Once a code or credential has been revealed to you, it cannot be "returned" — its value is consumed by disclosure. For this reason, digital products are exempt from the general statutory right of withdrawal in many jurisdictions once delivery has begun with your consent, and by completing a purchase you ask for immediate delivery and acknowledge that consequence. Nothing in this Policy limits any mandatory consumer right you have that cannot lawfully be excluded.
2. When we do issue a refund
We refund in full in the following situations:
- The order was not delivered. Payment was confirmed but no code, credential or file was ever provided, and we cannot deliver it within a reasonable time.
- The item was invalid or defective on delivery. A code was already used, expired, region-locked contrary to the product description, or credentials did not work at first use — provided you report it to us within 24 hours of delivery and have not altered the item (for example by changing an account's email or password before contacting us).
- The item did not match its description in a material way, such as the wrong duration, wrong plan tier or wrong region.
- Duplicate charge or double delivery. You were charged twice for the same order, or a deposit was credited twice and then spent in error.
- Deposit not credited. A confirmed payment did not appear as store balance and cannot be reconciled to an order.
The 24-hour window exists because most defects on third-party platforms can only be proven and escalated to the vendor while the item is fresh. Please test your purchase as soon as you receive it.
3. When we do not issue a refund
- The item was delivered and works. A working code or credential that matches its description has been supplied as promised.
- Change of mind. You no longer want the product, bought the wrong item by mistake, found it cheaper elsewhere, or ordered the wrong quantity.
- Third-party account actions. The platform behind the product suspends, resets, geo-blocks or terminates the account or licence because of something done after delivery — for example sharing credentials, changing account details when the product description says not to, using a VPN in breach of that platform's rules, or violating that platform's terms.
- Late reports of a defect made after the warranty window stated on the product page (24 hours by default, longer where the product explicitly includes a warranty period).
- Unused store balance that was topped up voluntarily. Balance is prepaid credit for use inside the Service and is non-refundable except as described in section 2 or where mandatory law requires otherwise.
- Payment mistakes outside our control, such as sending cryptocurrency to an expired invoice, on the wrong network, in the wrong asset, or in the wrong amount. We will always try to help recover such funds, but we cannot guarantee recovery and may not be able to act at all.
- Abuse. Orders linked to fraud, stolen payment instruments, promotion abuse, multiple accounts or reselling in breach of our Terms.
4. How to request a refund
Open a support ticket from your dashboard at https://tokenloot.shop, or send the request to our bot on Telegram — whichever is easier for you. If you prefer email, write to admin@tokenloot.shop. Please include:
- your order ID (shown in your order history and in the delivery message);
- the product name and the date and time of purchase;
- a clear description of the problem, including the exact error message the third-party platform showed;
- evidence where possible — a screenshot or short screen recording of the failure is the single fastest way to get a refund approved;
- confirmation that you have not changed the account's email, password or recovery details, where the product is an account.
Please contact us before opening a public complaint or a payment dispute; we can almost always fix the problem faster than a dispute process can.
5. Review and timeline
We acknowledge refund requests quickly and complete the review within 24 to 72 hours of receiving the information listed above. Some cases take longer when we must escalate to the original vendor for verification; if that happens we will tell you and keep you updated. If we approve the request, the refund is issued immediately after approval.
6. Form of the refund
By default an approved refund is credited to your store balance, which is instant, has no fees and can be spent on anything in the catalogue. If you would rather have the money back to your original payment method, tell us in your request and we will do so where it is technically possible. Cryptocurrency payments can normally be returned only to an address you provide, and network fees are deducted from the refunded amount; the network exchange rate at the time of the refund applies, so the amount received may differ slightly from the amount paid. Refunds are never issued to a different person or to a payment method other than the one used, except where the original method no longer exists.
7. Replacements first
For a defective code or credential our usual first remedy is an immediate replacement of the same item, because that restores what you actually wanted. If no replacement is available, or the replacement also fails, we refund under section 2. You are not obliged to accept more than one replacement attempt.
8. Partial refunds
Where an order contained several items and only some failed, we refund the failed portion. Where a product was usable for part of its stated duration before failing for reasons attributable to us, we may issue a pro-rata refund for the unused period.
9. Chargebacks and payment disputes
If you open a chargeback or dispute with a bank, card issuer or payment provider without contacting us first, we may suspend your account and any remaining balance while the dispute is investigated, and we will supply the provider with the full delivery record, including timestamps and the delivered content. Fraudulent chargebacks — for example disputing a working product that was delivered and used — are a breach of our Terms and may lead to permanent closure of your account and forfeiture of any balance obtained through the disputed payment. Withdrawing an unjustified dispute and speaking to us instead will always get you a faster outcome.
10. Changes to this Policy
We may update this Policy from time to time. The version in force is the one published on this page when you place your order, and the "Last updated" date above shows when it last changed.
11. Contact
Refund questions can be sent to admin@tokenloot.shop, raised as a support ticket at https://tokenloot.shop, or asked directly in our Telegram bot. This Policy is operated by TokenLooT and governed by the law of United States.